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FAQ'sFrequently Asked Questions (FAQs)

These are some of the most frequently asked questions (FAQs) we have have received since our founding in 1998:

Q.  How much does it cost to work with you?

A.  We base all of our client project budgets on time and materials.  That being said, it is impossible to calculate costs until we know what you’d like to accomplish, where, and with how many people.

Q.  We’re outside your area.  Can you still help us?

A.  We have clients all over the US.  To help hold down travel costs, we accomplish many of our projects online and/or via web conference either in part or in total.  Some of our clients that we have worked with for years we have never even met.

Q.  How will we know if your work with us has been successful?

A.  Unlike many consultants, we are not afraid of measurement.  In fact, we use pre- and post-project metrics both to measure our success on your project, and to help you calculate your return on investment.  We would urge you to accept no less from any consultants you work with.

Q.  How do we get started?

A.  Contact us to arrange a no-cost initial one-hour telephone conversation about your need, and how we may help you with it.  Then, if it appears that we can help with your need, we’ll submit a written proposal for your consideration, also without cost or obligation. 



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